Privacy

Jack of All Homes, Jacks Life Management, LLC (“Jack”) makes reasonable efforts to protect the privacy of your personal information. This Privacy Policy was created to demonstrate our commitment to fair information practices. This Privacy Policy covers Jack’s use of personal information that we collect in the normal course of our business, when you use our corporate website https://JackOfAllHomes.com (the “Website”) and when you otherwise interact with us, including when you attend events hosted or attended by Jack and when you contact us for support (collectively, the “Services”).

In addition to covering how we collect, use, disclose, transfer, and store your information, this policy also discloses our purpose and lawful basis for processing your information, and your related rights. Our legal basis for collecting and using personal information will depend on the personal information concerned and the specific context in which we collect it. In most cases, the lawful basis will be that the processing: (i) is necessary for our legitimate interests in carrying out our business with you, including direct marketing, provided those interests are not outweighed by your rights and interests, or (ii) is necessary to perform a contract with you. Where processing is based on your consent, we will identify the processing purposes and provide you with relevant information to make the processing fair and transparent. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.

Jack may update this Privacy Policy from time to time. In the event we make any material changes to this Privacy Policy, we will notify you by email or by posting the revised policy on our Website. When we update this Privacy Policy, we will note the date the most recent revision was posted below, at the end of the policy. Any revisions will become effective upon (7) calendar days following such posting on our Website.

1. Definitions
In this policy the following words have the following meanings:

“Data Protection Laws” means any Applicable Law relating to the processing, privacy, and use of Personal Data, including (a) in the United Kingdom, (i) the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, SI 2003/2426, and any laws or regulations implementing Directive 95/46/EC (Data Protection Directive) or Directive 2002/58/EC (ePrivacy Directive); and/or (ii) the General Data Protection Regulation (EU) 2016/679 (GDPR), and/or any corresponding or equivalent national laws or regulations (Revised UK DP Law) (b) in member states of the European Union, the Data Protection Directive or the GDPR, once applicable, and the ePrivacy Directive, and all relevant member state laws or regulations giving effect to or corresponding with any of them; and (c) any judicial or administrative interpretation of any of the above, any guidance, guidelines, codes of practice, approved codes of conduct or approved certification mechanisms issued by any relevant Supervisory Authority;

“Personal Data” means any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person and where referred to in this policy includes special categories of Personal Data.

2. Information We Collect About You and How We Collect It

a. We collect several types of information from and about users of our Website, including the following information:

i. Personal Data including but not limited to your:

(a) Name
(b) Address
(c) Image
(d) Email
(e) Phone Number
(f) Service Brands including make and model numbers
(g) Frequency of purchases and services
(h) Geographic location in reference to local Service Providers

b. We collect this information:

i. Directly from you when you provide it to us.

ii. Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

iii. That will be used to create a downloaded application to add contacts so that our Users will be able to make contact and engage with both local and national service providers.

iv. To upload User’s image onto their profile to be visible to service providers and other users when viewed.

If any User should wish to have the image and or information removed for any reason, please contact us at JackSupport@JackOfAllHomes.com. Allow up to Fourteen (14) days to respond.

3. Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at JackSupport@JackOfAllHomes.com.

4. Use of collected information.

a. We will only use your Personal Data to the extent the law allows us to do so. Under the GDPR we rely on the following legal bases for processing your Personal Data:

i. where you have given us your consent;
ii. where it is necessary to perform a contract we have entered into or are about to enter into with you; and
iii. where it is necessary for the purposes of our legitimate interests (or those of a third party) and your interests or fundamental rights and freedoms do not override those interests.

b. We use information held about you in the following ways:

i. processing of an enquiry received from you; and
ii. processing a request for further information or in response to you expressing an interest in one or more of our products or services.

c. We will use information you give to us:

i. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
ii. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
iii. to provide you, or permit other Jack companies to provide you, with information about goods or services related to your enquiry;
iv. to notify you about changes to the Services; and
v. to ensure that content from our site is presented in the most effective manner for you and for your computer.

d. We will use information we collect about you:

i. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
ii. to improve our site to ensure that content is presented in the most effective manner for you and for your computer; and
iii. as part of our efforts to keep our site safe and secure.

e. We may combine information we receive from other sources with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

5. Disclosure of your information

a. You agree that we have the right to share your Personal Data with:

i. Selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; and
ii. Analytics and search engine providers that assist us in the improvement and optimization of our site.

b. We will not disclose your personal information to third parties except:

i. In the event that we sell or buy any business or assets, in which case we will disclose your Personal Data to the prospective seller or buyer of such business or assets.
ii. If Jack or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets.
iii. If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce other agreements; or to protect the rights, property, or safety of Jack, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. In certain situations, we may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

6. Where we store your Personal Data

a. We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using Transport Layer Security (TLS).

b. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

c. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

7. Retention of Personal Data

a. We will only retain your Personal Data for as long as necessary to fulfil the purposes for which we collected your Personal Data.

b. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of that Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your rights under GDPR. Under certain circumstances, you have the right to:

a. Request access to your Personal Data (commonly known as a “subject access request”). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.

b. Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

c. Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data in certain circumstances.

d. Object to processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

e. Request the restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of Persona Data about you, for example if you want us to establish its accuracy or the reason for processing it.

f. Request the transfer of your Personal Data to another party.

i. If you want to review, verify, correct or request erasure of your Personal Data, object to the processing of your Personal Data, or request that we transfer a copy of your Personal Data to another party, please contact us as indicated in the Contact section of this Policy.

ii. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

g. To exercise any of the above rights, you can contact Jack using the information in Section 13 below. You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

9. Your California Privacy Rights. California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to JackSupport@JackOfAllHomes.com.

10. Agreement to Arbitrate

In the event of a dispute between you and Jack arising under or relating to the Privacy Policy, either party may choose to resolve the dispute by binding arbitration, as described below, instead of in court (the “Arbitration Agreement”). Under certain conditions, more fully described on the Privacy Shield website, if applicable to you, you may invoke binding arbitration when other dispute resolution procedures have been exhausted. Any claim (except for a claim challenging the validity or enforceability of this arbitration agreement, including the Class Action Waiver) may be resolved by binding arbitration if either side requests it. THIS MEANS IF EITHER YOU OR JACK CHOOSE ARBITRATION, NEITHER PARTY SHALL HAVE THE RIGHT TO LITIGATE SUCH CLAIM IN COURT OR TO HAVE A JURY TRIAL. ALSO DISCOVERY AND APPEAL RIGHTS ARE LIMITED IN ARBITRATION.

11. Class Action Waiver

ARBITRATION MUST BE ON AN INDIVIDUAL BASIS. THIS MEANS NEITHER YOU NOR JACK MAY JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER INTERESTED PARTIES, OR LITIGATE IN COURT OR ARBITRATE ANY CLAIMS AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.

12. Governing Law and Rules for Arbitration.

The Arbitration Agreement is governed by the Federal Arbitration Act (FAA). Arbitration must proceed only with the American Arbitration Association (AAA) or Judicial Arbitration and Mediation Services (JAMS). The rules for the arbitration will be the procedures of the chosen arbitration organization. If the organization’s procedures change after the claim is filed, the procedures in effect when the claim was filed will apply. Arbitration hearings will take place in Minnesota. A single arbitrator will be appointed. The arbitrator must:

o Follow all applicable substantive law, except when contradicted by the FAA;

o Follow applicable statutes of limitations;

o Honor valid claims of privilege; and

o Issue a written decision including the reasons for the award.

The arbitrator’s decision will be final and binding except for any review allowed by the FAA. However, if more than $100,000 was genuinely in dispute, then either you or Jack may choose to appeal to a new panel of three arbitrators. The appellate panel is completely free to accept or reject the entire original award or any part of it. The appeal must be filed with the arbitration organization not later than 30 days after the original award issues. The appealing party pays all appellate costs unless the appellate panel determines otherwise as part of its award. Any arbitration award may be enforced (such as through a judgment) in any court with jurisdiction.

13. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at:

Jack of All Homes, Jacks Life Management, LLC
JackSupport@JackOfAllHomes.com

Jack of All Homes, 2023